Automation of repetitive
It has been observed that unnecessary workload can increase the burden on workers eventually leading to stress and burnout. However, with AI tools increasingly becoming popular in organisations, automation of repetitive tasks is reducing the burden on employees. Automation of tasks like responding to emails, filling out reports and customer service is leaving room for employees to harness their skill set and intellect, decision-making and emotional intelligence.
Providing therapeutic value
Mental health AI chatbots are providing behavioral change and cognitive insights through cognitive behavioural techniques. Some AI applications are using sentiment analysis and natural language processing to interpret employees’ inputs and come up with personalised responses. These applications assess the moods and thoughts of employees by asking questions and help them reevaluate their thinking patterns. There are other AI applications being put to use by companies to track how an employee’s mood changes over a specified time. By conversing with the employees, these chabots can guide them to harvest positive emotions and thoughts.
Recognizing emotion and stress
With new innovative gadgets like AI-based wearable tools, employers are quickly able to monitor and analyse employee emotions and behaviour. Developed with image and voice recognition, deep learning models and language processing capabilities, these applications can identify employees who are battling mental issues like depression and anxiety or facing issues with job tasks. The speech recognition and machine learning algorithms built into the applications helps recognise the speed and tone of the employees to track stress levels. These AI-based applications can also analyse the facial expressions of employees to track any signs of burnout and send messages to lower the stress levels.
Research has shown that a quality workspace layout or design can lead to a more productive and less stressful atmosphere. That’s why employers of the modern age are increasingly looking to improve the office design by integrating AI to influence environmental conditions within the office like artificial lighting vs natural light, vegetation, natural air, etc. all of which can have a deep impact on employee’s mental health. With the help of automated sensors, an employee’s mood is assessed through emotion recognition sensors and accordingly it is determined whether adjusting the environmental conditions may enhance productivity and performance.
Source: IANS
