Establishing a Chief Wellness Officer position paves the way for organizations to improve not only care team well-being, but also patient experience, health outcomes, retention of key personnel, and a strong financial position. This webinar provides a step-by-step guide to laying the groundwork for and establishing a Chief Wellness Officer role in your organization.
Speaker: Tait Shanafelt, MD Chief Wellness Officer, Stanford Medicine
Tait Shanafelt, MD, is the Jeanie and Stewart Ritchie professor of medicine, chief wellness officer of Stanford Medicine and associate dean at the Stanford School of Medicine. He is an internationally recognized thought leader and researcher in the field of physician well-being and its implications for quality of care. His research in this area has involved physicians at all stages of their career from medical school to practice and has included several multi-center and national studies. Dr. Shanafelt has published over 350 scientific manuscripts and his studies on health care professional well-being have been cited on CNN and in USA Today, U.S. News and The New York Times. In 2018, he was named by TIME Magazine as one of the 50 most influential people in health care. Tait has served as a keynote speaker for the ACGME, the Association of American Medical Colleges, the AMA and the American Board of Internal Medicine.
0:00 Introduction
2:01 Physician Well-Being, Chronic Stress, and Burnout
3:40 Dimensions of Clinician Distress
5:30 Professional & Personal Consequences of Burnout
6:01 Protecting the Physician Workforce
8:48 Key Considerations for Establishing a Chief Wellness Officer
13:59 Wellness Program Scope
16:38 Chief Wellness Office Role and Responsibilities
17:44 Where Should the Chief Wellness Office Report?
19:37 Resources Needed to Establish a Chief Wellness Officer
25:11 Framework, Strategy, and Infrastructure
31:56 Metrics for Success
34:53 Pitfalls to Avoid
38:01 Stanford Chief Wellness Officer Training Course
40:03 Additional AMA STEPS Forward™ Resources
41:50 Initial Challenges of Becoming a CWO
46:12 Clinical and Wellness Experience vs. Change Management Skills
48:25 Surveys for Organizations to Establish Baselines
51:55 Shared Frameworks and Shared Models
55:19 Do You Have to be a CWO to Attend the Stanford CWO Course?
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