Psychology research has proven that triceps activation is associated with rejecting things we don’t like – for example when we push or hold something away from us – while biceps activation is associated with things we do like – for example when we pull or hold something close to our body.
When testing the newly designed trolley on consumers at a supermarket, report authors Professor Zachary Estes and Mathias Streicher found that those who used shopping trolleys with parallel handles bought more products and spent 25 percent more money than those using the standard trolley.
The findings indicate that retailers are likely to accumulate greater sales and profits by providing customers with shopping carts with parallel handles, while consumers are likely to exercise more control over their spending if they use the standard shopping trolley.
Whereas shoppers using the standard trolley spent an average of £22 in store, those with a parallel trolley spent £29 over the course of their visit – a difference of more than £7.
Interviews found that leading shopping trolley manufacturers had not previously considered using parallel handles on their carts and were surprised to know that the position of the handles was able to impact sales.
This weekend marks one of the busiest on the annual calendar, with Black Friday sales beginning in many stores on 26th November. Statistics show that UK consumers account for more than ten per cent of all global Black Friday searches online this year, with sales forecast to break records and surpass £9 billion over the course of the weekend.
Additionally, following a drop in in-person sales in 2020, because of the pandemic, offline Black Friday sales are expected to grow by 7.3 percent in 2021, with an estimated £3.4 billion to be spent in stores.
It follows news last week that retail sales rose by 0.8 percent in October in preparation for the festive season, 0.5 percent above forecasted projections.
Professor Estes, a Professor in Marketing at Bayes Business School, said: “It is shocking to find that making a small change to the position of handles can have such a large impact on shoppers’ spending. Indeed, the handles literally cause us to flex our shopping muscles.
“While Covid-19 heavily impacted Black Friday sales in 2020, we can expect stores to be overrun with consumers stocking up ahead of the festive season this coming weekend, yet it appears retailers are missing a trick if they are to boost their sales even further.
“Conversely, the results of this study may be very useful for consumers, with Christmas just around the corner. If shoppers want to minimize their shopping trips and buy their gifts in one go, they can flex their biceps to pull things into their cart. If they wish to minimize spending, standard shopping carts may act as a welcome and unexpected restraint to keep unnecessary purchases out of the cart.”
‘Getting a Handle on Sales: Shopping Carts Affect Purchasing by Activating Arm Muscles’ by Professor Zachary Estes, Professor in Marketing at Bayes Business School, and Mathias Streicher, Assistant Professor in Strategic Management, Marketing, and Tourism at the University of Innsbruck, is published in the Journal of Marketing.
Source: Eurekalert
